IT INFRASTRUCTURE ANALYST

State of Arkansas•Little Rock, AR

About The Position

The IT Infrastructure Analyst is responsible for designing, implementing, and maintaining an agency’s or organization’s information technology infrastructure to ensure reliability, scalability, and efficiency. This role involves managing servers, networks, storage systems, and other infrastructure components while identifying opportunities to enhance performance, security, and capacity. The IT Infrastructure Analyst provides technical support, troubleshoots issues, and collaborates with various teams to align the infrastructure with business needs.

Requirements

Candidate must be physically located in the Northeast part of the state (Walnut Ridge, Jonesboro, or surrounding area).
To ensure efficiency of support and travel time, the candidate should be able to travel to all of the assigned schools within a 90 min drive time. Included towns in support area... Newport, Walnut Ridge, Imboden, Maynard, Piggott, Blytheville, Marion
Working knowledge of Microsoft Windows Server 2012 - 2025 (Installation, Configuration, and Troubleshooting)
Working knowledge of Microsoft Active Directory (User/Device Management, Group Policy, Troubleshooting)
Working knowledge of Hypervisor Platform (VMWare, Microsoft HyperV, etc)
Working knowledge of Microsoft Endpoint Configuration Manager (SCCM - Installation, Configuration, and Troubleshooting)
Working knowledge of network design, deployment, and troubleshooting (Routing, Switching, VLAN, DHCP, DNS, VoIP, Wireless, etc)
Working knowledge of network firewall troubleshooting (Read, Understand, and Troubleshoot firewall configurations)
Willingness to perform Technical Training with customer (State Conferences and Regional Coop Trainings)
Strong analytical and troubleshooting skills to resolve complex infrastructure issues.
Attention to detail and ability to prioritize tasks effectively in dynamic environments.
Excellent communication and collaboration skills for working across teams.
Proactive mindset with a focus on continuous improvement.
Ability to manage multiple projects and meet deadlines.
Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Minimum of 2 years of experience in information technology infrastructure or related roles, such as systems or network administration.

Nice To Haves

General knowledge of Cloud Services (Google Workspace, Microsoft 365/Entra)
General knowledge of Internet Content Filtering (CIPA Compliance)
General knowledge of Cyber Security Concepts (Incident Response, Threat Hunting, Cyber Awareness Training, NIST 800-53B Standards, ect)

Responsibilities

Design, configure, and maintain information technology infrastructure, including servers, networks, and storage systems.
Monitor system performance and ensure uptime, availability, and optimal functioning of infrastructure components.
Troubleshoot and resolve hardware, software, and network issues to minimize downtime.
Evaluate existing infrastructure and recommend upgrades or improvements to support growth and efficiency.
Implement and maintain security measures to protect infrastructure from vulnerabilities and cyber threats.
Document infrastructure configurations, procedures, and changes to ensure accurate records are maintained.
Support the implementation of disaster recovery and backup strategies to safeguard data integrity.
Collaborate with information technology teams, vendors, and a variety of assorted personnel on infrastructure-related projects and initiatives.
Research emerging technologies and assess their potential impact on the agency’s or organization’s infrastructure.
Provide support and training to end-users and junior information technology personnel as necessary.