Charlie Health-posted 3 months ago
$175,000 - $200,000/Yr
Full-time
Hybrid • New York City, NY
501-1,000 employees
Ambulatory Health Care Services

We're looking for a Technical Program Manager (TPM) to join our IT & Information Security team at Charlie Health. You'll play a key role in coordinating strategic initiatives across IT Engineering, Asset Management, Service Delivery, and Security. This role is ideal for someone who thrives in fast-paced start-up environments, excels at translating strategy into execution, and is energized by building secure, efficient systems that enable mental health professionals to deliver care at scale. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

  • Serve as operational lead for cross-functional programs across IT and Security.
  • Act as SCRUM Master for the IT Engineering, IT Asset Management, Service Delivery, and InfoSec pods.
  • Maintain Jira boards and Confluence documentation for Agile workflows and project tracking.
  • Develop and maintain IT & Security roadmaps and monthly executive reporting.
  • Track and report on KPIs related to operational efficiency and delivery health.
  • Partner with Compliance and InfoSec to support HIPAA and SOC 2 readiness.
  • Identify and drive continuous improvement initiatives using Lean and Agile practices.
  • Coordinate priorities, dependencies, and timelines across technical and business stakeholders.
  • Promote collaboration and accountability in a distributed, hybrid work environment.
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
  • 7-10 years of experience in IT, Information Security, or technical program management.
  • Hands-on experience managing Agile teams and running SCRUM ceremonies.
  • Strong command of Jira and Confluence for sprint and project tracking.
  • Demonstrated ability to manage cross-functional programs and produce executive-facing reports.
  • Familiarity with IT operations in cloud-native or SaaS environments.
  • Excellent communication, stakeholder management, and analytical skills.
  • Candidates located within 75 minutes commuting distance of our NYC office are expected to come to office 4 days/week.
  • Experience supporting compliance readiness for HIPAA, SOC 2, NIST or ISO 27001.
  • Project or program management certification (e.g., PMP, PMI-ACP, SAFe, Certified ScrumMaster).
  • Active or recent security certification such as CISSP, CISM, Security+, or GIAC/SANS (e.g., GCCC, GSEC, GSTRT).
  • Prior experience in a regulated or healthcare environment (e.g., mental health, telehealth, digital health).
  • Comprehensive benefits for all full-time, exempt employees.
  • Total target base compensation between $175,000 and $200,000 per year.
  • Potential for stock options and other Charlie Health-sponsored benefits.
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