IT Implementation Specialist
About The Position
Implementation Specialist Responsibilities Implementation Specialist Gain a deep understanding of the products leveraged across the entire software landscape. Lead implementation projects and interface directly with user base. Be responsible for ensuring that implementations are executed smoothly and meet client expectations that are clearly defined and documented. Key Responsibilities: Assist with the configuration and setup of software(s) to align with client specifications and business goals and needs Lead the planning and execution of implementation projects Ensure system setup meets current business needs and requirements Assist with regression testing releases, track issues, work with development and deploy software updates Stay updated with product developments and updates to provide ongoing value to the business Customize solutions to fit client needs and business processes, while understanding the IT support chain and full business scope Assist with business communications and addressing any issues that arise Daily support of applications from user requests to issues Ensure ticketing templates meet the business and user needs and have clear directions Create end-user training and maintain documentation for multiple applications
Requirements
- Excellent problem-solving, analytical, and decision-making skills.
- Comfortable working in a matrixed environment with multiple stakeholders.
- Excellent leadership, communication, and interpersonal skills.
- Experienced knowledge of Microsoft Products
- Self-starter, organized and detail oriented
Nice To Haves
- Payroll Processing Understanding (with Union experience) is a plus
- Exposure to Electronic Timekeeping Systems
- Previous Software Support to end users of system
- Ability to work on many tasks simultaneously
- Experience working with Vista (Viewpoint) or similar Construction ERP System is a plus
Responsibilities
- Assist with the configuration and setup of software(s) to align with client specifications and business goals and needs
- Lead the planning and execution of implementation projects
- Ensure system setup meets current business needs and requirements
- Assist with regression testing releases, track issues, work with development and deploy software updates
- Stay updated with product developments and updates to provide ongoing value to the business
- Customize solutions to fit client needs and business processes, while understanding the IT support chain and full business scope
- Assist with business communications and addressing any issues that arise
- Daily support of applications from user requests to issues
- Ensure ticketing templates meet the business and user needs and have clear directions
- Create end-user training and maintain documentation for multiple applications
Benefits
- 401k w/employer match
- Health/Dental/Vision insurance plans
- Paid time off
- 10 paid holidays
- Stock purchase plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
