IT IAM System Analyst (Temp)

Pennant Services

72d

About The Position

We are seeking a detail-oriented and proactive Temporary IAM System Analyst to support our Identity and Access Management (IAM) operations. This entry-level role is ideal for candidates with foundational IT knowledge and some experience in IAM processes. The analyst will be responsible for conducting access audits, managing and resolving IAM-related ticket requests, and ensuring users have appropriate system access. The ideal candidate will be comfortable navigating ticketing systems (Zendesk experience preferred), collaborating with IT teams, and escalating complex issues to system administrators when necessary.

Requirements

• Basic understanding of IT systems and IAM principles.
• Experience with ticketing platforms (Zendesk preferred).
• Strong attention to detail and organizational skills.
• Ability to work independently and manage time effectively.
• Excellent communication and problem-solving skills.
• Familiarity with HIPPA standards.

Responsibilities

• Perform regular audits to verify user access across systems and ensure compliance with access policies.
• Own and manage the backlog of IAM-related ticket requests, ensuring timely resolution.
• Review and process access requests, modifications, and removals in accordance with established procedures.
• Escalate complex or high-impact issues to system administrators for further investigation.
• Utilize ticketing systems (preferably Zendesk) to track, manage, and document IAM activities.
• Collaborate with IT support teams to troubleshoot access-related issues.
• Maintain accurate records of access changes and audit findings.
• Assist in refining IAM workflows and documentation as needed.

Benefits

• Empowered, autonomous leadership supported by centralized resources.
• A work-life balance that supports personal well-being.
• A culture built around core values—CAPLICO: Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebrate Ownership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees