University of Charleston-posted 9 months ago
Full-time • Entry Level
Charleston, WV
Educational Services
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The IT Helpdesk Technician at the University of Charleston is responsible for assisting university faculty, staff, and students with their technology needs. This role involves providing basic troubleshooting for university computers, networks, and technical equipment. The technician will correct user problems and answer questions through telephone and email support, as well as provide login and email support to all students, faculty, and staff. Collaboration with other IT staff is essential to service the technology needs of the University, and all IT-related work requests will be logged using the campus ticketing systems.
