IT Helpdesk Technician

Vml • Cincinnati, OH

297d • Remote

About The Position

The IT Support Technician provides technology support for pep by assisting in managing day-to-day software and hardware issues and requests with a focus on high quality, accuracy and customer satisfaction.

Requirements

• 1-2 years of experience working in IT help desk related position highly preferred.
• High School Diploma or GED equivalent required.
• Associates degree in IT or related field preferred, but not required.
• CompTIA A+, MCP, CCENT, etc. entry level certifications preferred.
• Proficient in Windows 10 operating system.
• Proficient in Office 365 (Outlook, Teams, One Drive, Word, Excel, etc.).
• Basic knowledge and familiarity with Active Directory.
• Understands the fundamentals of hardware/software troubleshooting.
• Basic knowledge about computer and information security.
• Displays strong technical knowledge and understanding of the problem and solution.
• Displays solid organizational skills with high degree of attention to detail.
• Ability to interact effectively with management and team members to prioritize work and meet deadlines.
• Displays a good verbal and written communication skills.

Responsibilities

• Maintain Tier 1 level IT Helpdesk support and serve as the first point of contact for internal users seeking technical assistance.
• Provide support in laptops hardware, applications, accounts administration, and desktop networking.
• Evaluates, prioritizes, and resolves issues and requests in a timely and efficient manner.
• Build, configure, and deploy laptops for new hires.
• Create new hire user accounts and handle account deactivations.
• Monitor support systems, DriveStrike, Sophos.
• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Assist in IT asset management and maintain inventory of laptops, keyboards, mouse, chargers, docking stations, cables, etc.
• Communicate with appropriate team members to facilitate ticket resolution.

Benefits

• Paid parental leave
• Work-life flexibility
• Remote working opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED