IT Helpdesk Technician

Murgado Automotive Group • Chicago, IL

95d • $55,000 - $70,000

About The Position

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.

Requirements

• 1–4 years of experience in a help desk or IT support role
• Strong troubleshooting and analytical skills
• Detail-oriented with excellent organizational skills
• Valid driver's license and reliable transportation
• Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
• Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus

Responsibilities

• Serve as the initial point of contact for technical support via phone, email, and ticketing system
• Provide remote support using RMM tools (e.g., ConnectWise Automate)
• Install, configure, and maintain desktop hardware, software, and peripherals
• Manage user accounts, permissions, and access controls
• Troubleshoot and support desktop, laptop, and printer issues
• Escalate unresolved issues to senior IT staff as appropriate
• Provide accurate information about company IT services and products
• Suggest improvements to IT procedures and user experience
• Document support issues, resolutions, and feedback in a clear and concise manner
• Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)
• Communicate clearly in English (additional languages a plus)

Benefits

• Competitive compensation based on experience and performance
• Comprehensive benefits package (medical, dental, vision, and retirement)
• 401(k) with company match
• A collaborative and supportive team culture
• Opportunities for professional growth and career advancement
• Employee discounts on company products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees