IT Helpdesk Technician
About The Position
Job Responsibilities Help Desk Support and Management Provides timely and professional technical support via phone, email, ticketing system, and in-person for desktop, laptop, mobile devices, and peripherals. Manages and supports Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM). Offers hands-on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates. Diagnoses and resolves hardware, software, network, and printer issues. Assists with user account management in Active Directory, Office 365, and other enterprise systems. Document incidents, resolutions, and procedures in the ticketing system. Participate in an on-call for after-hours support. Collaborate with senior IT staff on projects, system upgrades, and process improvements. Maintain inventory of IT equipment and software licenses.
Responsibilities
- Provides timely and professional technical support via phone, email, ticketing system, and in-person for desktop, laptop, mobile devices, and peripherals.
- Manages and supports Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM).
- Offers hands-on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates.
- Diagnoses and resolves hardware, software, network, and printer issues.
- Assists with user account management in Active Directory, Office 365, and other enterprise systems.
- Document incidents, resolutions, and procedures in the ticketing system.
- Participate in an on-call for after-hours support.
- Collaborate with senior IT staff on projects, system upgrades, and process improvements.
- Maintain inventory of IT equipment and software licenses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
