IT Helpdesk Technician

Norwich Pharmaceuticals Inc • Morristown, NJ

3d • $65,000 - $75,000 • Onsite

About The Position

The IT Helpdesk Technician position is responsible for the delivery and support of IT services to the end user, including deployment of user computer hardware, software, printing/scanning, telephony, and other workplace technical services. This is a full-time onsite position split between our Morristown and Pine Brook NJ sites.

Requirements

• Available for full-time, onsite work
• Education requirements: BS in information technology strongly preferred. AS degree or compensatory work experience would be considered
• 3+ years’ of prior experience
• Strong customer white-glove service mindset and interpersonal skills
• Ability to effectively work with all levels within the organization
• Highly effective working in a supportive, team-oriented workforce

Responsibilities

• Desktop/Laptop Computer management
• Develop and maintain standard computer configurations for end-user computers
• Configure and deploy computers and associated peripheral equipment to meet the needs of the business
• Maintain deployed computers through troubleshooting, repair and/or replacement
• Manage inventory, tracking and disposal of end-user IT equipment
• Desktop Software Management
• Install and configure general purpose end-user desktop software.
• Provide daily user support for installed desktop applications.
• Investigate, evaluate and recommend software applications to meet business needs
• Maintain inventory of installed desktop software
• Maintain software media and installation files
• Network Printer Support (including copiers/scanners)
• Installation of new network printers and network attached scanning devices
• Maintain network printers through routine maintenance, troubleshooting, repair and/or replacement
• Coordinate associated vendor-provided services
• User Account Management
• Perform user account management including user account creation, password resets, and granting/revoking system access.
• Special Purpose Computer Support
• Provide technical support for computers used as dedicated control systems for laboratory and manufacturing processes.
• Provide imaging and restore services for special purpose computers upon request of the business unit responsible for the equipment
• Management of computer, audio, and projection systems for conference rooms.
• Network Infrastructure Support (under the direction of the Network Administrator)
• Troubleshoot issues with site wire plant
• Basic installation of network/data wiring
• Routine configuration / maintenance of network hardware infrastructure.
• Phone System Support
• Add/Move/Change of endpoint devices
• Daily support for local phone system and associated devices
• Local technical point of contact for contractor interactions
• Manage inventory of desktop devices
• Business Application Support
• Provide user and administrative support for business applications as assigned.
• Documentation
• Develop and maintain system documentation
• Develop and maintain user training materials
• Corporate Coordination
• Work with peers at other Alvogen sites to develop and maintain corporate standards for service delivery
• Coordinate with peers on technology initiatives
• Manage local deployment of corporate initiatives associated with user services.
• Act as backup support resource for local servers and server applications.
• Other work as assigned by IT management.

Benefits

• This position is eligible for Alvogen’s annual discretionary bonus and comprehensive benefits package, consisting of medical and prescription drug coverage (two PPO plans and an HDHP with Health Savings Account and employer contribution), dental, vision, flexible spending accounts.
• Alvogen’s benefits package also includes a retirement savings program, long-term care coverage, paid time off (176 hours per year, prorated to hire date) inclusive of sick time, disability benefits, life insurance, a wellness program, and 13 company recognized paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level