IT Helpdesk Tech Support

MMC Group • Greensburg, PA

21h • $22 - $30 • Onsite

About The Position

We are seeking a dependable and technically skilled IT Helpdesk Technician to provide frontline support for end users in a fast-paced environment. This role is responsible for diagnosing, troubleshooting, and resolving a wide range of technical issues across hardware, software, and network systems. This is an excellent opportunity for candidates looking to grow their IT career in a hands-on support environment with the potential for long-term placement.

Requirements

• 1 to 3 years of IT support or helpdesk experience, or equivalent combination of education and experience
• 1 to 3 years of customer service experience in a professional setting
• Strong troubleshooting and problem-solving skills across hardware and software environments
• Excellent communication skills, both written and verbal
• Ability to work collaboratively in a team-oriented environment
• Flexibility to support a variable shift schedule

Nice To Haves

• Experience troubleshooting desktops, laptops, and printers
• Strong proficiency in Microsoft Office applications
• Prior experience in a high-volume support environment

Responsibilities

• Provide day-to-day technical support to end users, resolving issues efficiently and professionally
• Troubleshoot desktop, laptop, software, and network-related problems
• Install, configure, and maintain software applications, print drivers, and system utilities
• Monitor system performance, identify issues proactively, and implement corrective actions
• Escalate complex technical issues to appropriate internal teams when necessary
• Support and maintain IT systems to ensure optimal functionality and uptime
• Deliver strong customer service while managing multiple support requests

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits
• Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees