Southern Auto Group-posted 2 months ago
Full-time • Entry Level
Roanoke, VA
501-1,000 employees
Motor Vehicle and Parts Dealers

We are looking for a dedicated IT Helpdesk Technician to fill a FULL-TIME POSITION, providing technical support and ensuring the smooth operation of our organization's IT systems. While prior experience with Cisco Meraki, CDK DMS, and Google Workspace would be helpful, it is not required. The IT Helpdesk Technician will be responsible for troubleshooting issues, assisting users, and maintaining system performance. The role requires excellent troubleshooting abilities, communication skills, and the ability to handle multiple tasks efficiently.

  • Provide front-line technical support to end-users, resolving issues related to hardware, software, network, and systems
  • Troubleshoot and maintain the Cisco Meraki network to ensure uptime and reliability
  • Assist with user access, account management, and system support for CDK DMS and Google Workspace
  • Monitor and respond to IT helpdesk requests, ensuring timely resolution of tickets and minimizing disruptions
  • Perform regular system updates, patches, and maintenance to keep IT systems secure and up-to-date
  • Monitor IT infrastructure, including network performance and security, to identify potential issues
  • Assist in maintaining and optimizing Google Workspace for collaboration, email, and file management
  • Provide training and support to staff on various IT tools and systems, including email, collaboration tools, and software applications
  • Document IT support processes and troubleshooting steps for common issues
  • Educate users on best practices for IT security and system efficiency
  • Work closely with the IT team and other departments to understand their technical needs and provide solutions
  • Escalate complex issues to senior IT staff or external vendors when necessary and track resolution progress
  • Keep stakeholders updated on the status of ongoing IT issues or projects
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
  • Strong knowledge of IT support processes, hardware troubleshooting, and basic network management
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users
  • Proven problem-solving abilities and attention to detail
  • Ability to prioritize tasks and manage time effectively
  • Prior experience with Cisco Meraki, CDK DMS, and Google Workspace
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