IT Helpdesk Technician - Onsite

Techmenity • New York, NY

406d • $42,500 - $50,000

About The Position

The IT Helpdesk Technician at Techmenity is responsible for providing exceptional technical support to internal clients. This full-time onsite role requires a solid understanding of operating systems, network protocols, and hardware configurations, with a focus on troubleshooting and resolving issues efficiently. The technician will serve as the first point of contact for internal users, managing requests, maintaining documentation, and ensuring timely follow-up while prioritizing a customer-centric approach.

Requirements

• Solid understanding of various operating systems including Microsoft Windows, Apple macOS, Google Android, and Apple iOS.
• Proficient with Microsoft 365 Admin portal, Office applications, Windows Server, email apps, web browsing, and helpdesk software.
• Strong knowledge of IP protocols, including TCP/IP, subnetting, and routing.
• Ability to diagnose and resolve network issues and end-user network problems.
• Experience in a technical support role or equivalent training with at least 1 year of professional experience.

Nice To Haves

• Professional experience in a technical support role, or equivalent training.
• Industry-related certifications such as A+, Network+, MCSA, Windows Server.
• Ability to work in a fast-paced high volume work environment.
• Consistent ability to arrive on time to work and maintain punctuality.

Responsibilities

• Serve as the first point of contact for internal customers seeking technical assistance over the phone, email, or text.
• Manage incoming requests and ensure they are properly logged, assigned, and responded to promptly.
• Create and maintain project-related documentation, including client systems and job details.
• Diagnose and resolve network issues using various tools and software.
• Configure, diagnose, and troubleshoot desktops, network drives, devices, printers, and other peripherals.
• Provide client correspondence before, during, and after job completion, including client tutorials.
• Ensure clear articulation of problems and solutions through spoken and written methods.

Benefits

• Competitive salary range of $42,500 - $50,000 per year.
• Full-time employment with opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed