IT HelpDesk Technician I

The Alaska Club•Anchorage, AK

1d•Onsite

About The Position

The IT HelpDesk Technician I is an entry-level position responsible for providing end-user IT support for The Alaska Club. Typical duties include user account management, workstation setup and deployment, participating in IT projects, and resolving end-user issues within the designated ticketing system. Strong customer service skills are essential for collaborating with other departments and assisting users with trouble-tickets. This is an on-site position based in Anchorage, Alaska.

Requirements

Antivirus applications / EDR
Communication to audiences of varying technical skill level
Computer hardware and peripherals
Active Directory, Group Policy, DFS, DNS, DHCP, Hyper-V and WSUS
Microsoft 365 suite of programs
Microsoft Windows Server 2016 and above
Microsoft Windows 10 and 11 client operating systems
Networking and segmentation
PCI Compliance
Remote management and RDP
VOIP Phone Systems

Responsibilities

First line of contact for employees requiring IT assistance
Document and communicate clearly within ticketing system to include actions taken, daily follow-up, next steps, attempted resolutions, and symptoms observed
Prioritize, troubleshoot, and resolve a variety of end-user support issues both in-person and remotely
Troubleshoot and support door controllers, badge scanners, and turnstiles
Manage Active Directory and application-specific user accounts and permissions
Perform upgrades or installs of software or devices
Support multiple CRM systems
Update and maintain IT Inventory system
Travel may be required to any of our sites and locations
On-call duties as required
All other duties as assigned