IT Helpdesk Technician - CONTRACTOR

LG

289d

About The Position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, 'Jeong-do Management', embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Requirements

• Bachelor's degree or 3 years of experience in IT Support field
• Working knowledge of file server (Windows, Linux), FTP server
• Basic level on network structure and diagram
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge and experience of customer service practices

Nice To Haves

• Bachelor's degree
• Bilingual (English) (Korean)

Responsibilities

• Provide technical assistance and support via phone, email, and in-person interactions.
• Diagnose and resolve technical issues related to hardware and software.
• Perform Tier 1 support for server, printer, and network maintenance.
• Utilize available information resources to research and address user inquiries.
• Adhere to standard help desk procedures and protocols.
• Redirect and escalate issues to the appropriate resources, as necessary.
• Serve as a liaison between users, subsidiaries, and system administrators.
• Track and route problems and requests, documenting resolutions accurately.
• Inform management of recurring technical issues.
• Stay updated with the latest system information, changes, and updates.
• Update user manuals and procedural documentation to reflect the latest versions.
• Follow up with employees to ensure their issues have been resolved.
• Strong ability to manage and prioritize multiple tasks simultaneously.

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life.
• Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.
• Eligible for the relevant benefit programs offered through our partner agencies.

What This Job Offers

• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree