IT Helpdesk Techincian
PathStone Corporation•Rochester, NY
7d
About The Position
Provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Responsible for administration and internal support of PathStone’s PCs, printers, and related equipment. Tasks include end user support, and performing PC maintenance, upgrades and configurations.
Requirements
- High school diploma or equivalent, Bachelor’s Degree in Information Systems, Business, Communications or related field
- 2+ years of relevant technical experience
- Position requires an automobile, driver’s license and insurance.
Responsibilities
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor IT helpdesk for tickets assigned to the queue and process based on priority
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with onboarding of new staff members
- Install, test and configure new workstations, peripheral equipment and software
- Help with connecting to WiFi or other networks
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
- Utilize AI systems as appropriate
- Excellent communication skills
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
