IT Helpdesk Support

Blue Compass RV-posted 3 months ago

Alvarado, TX

1,001-5,000 employees

Motor Vehicle and Parts Dealers

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Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates regarding various hardware and software applications and provide guidance for how to resolve technical issues.

Monitor and respond quickly to incoming requests related to IT issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PC's, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.) during onboarding and offboarding.
Maintain user PCs, including upgrades and configuration as needed.
Keep inventory of all equipment, software, and license users.

Knowledge of computer software, operating systems, and hardware.
Experience with Microsoft Office, ticketing systems, and networking.
Expert in Mac OS.
Excellent verbal and written communication skills.
Good problem-solving and critical thinking skills.
Able to work in a team as well as independently.
Experienced in providing professional and courteous customer service.
Must be able to travel when required.
Must dress in business casual attire.
Must be able to handle high-pressure situations with executive team and maintain a professional IT persona.

Medical, dental, vision, disability, FSAs, and life insurance
Paid Time Off and paid holidays
401K
Pet Insurance
5-day work week
Employee Assistance Program
Training and Development Programs
Legal Coverage
Identity Theft Protection
Referral Program
And so much more…

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