IT Helpdesk Support Technician

Southern Beverage Company • Ridgeland, MS

391d • $35,000 - $40,000

About The Position

The IT Helpdesk Support Technician at Southern Beverage Company is responsible for providing technical support to customers and staff, troubleshooting hardware and software issues, and maintaining computer systems and networks. This role is ideal for individuals looking to develop their technical skills in a fast-paced environment while ensuring customer satisfaction through effective problem-solving and communication.

Requirements

• 1 year of help desk experience (preferred).
• Working knowledge of PC/LAN hardware troubleshooting and basic knowledge of workstation software.
• Working knowledge of Windows networking and operating systems.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.

Nice To Haves

• Knowledge of Microsoft Office 365 (preferred).
• Knowledge of network cabling (preferred).

Responsibilities

• Troubleshoot hardware and software issues.
• Provide technical support to customers and staff.
• Install, configure, and maintain computer systems and networks.
• Answer customer inquiries via phone, email, or chat.
• Provide solutions to technical problems in a timely manner.
• Keep up to date with new technologies and products.
• Document all technical support activities.
• Report all outstanding issues that are not resolved that day to IT Director.
• Perform all other duties assigned by management.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Beverage and Tobacco Product Manufacturing
• Education Level: No Education Listed
• Number of Employees: 251-500 employees