IT Helpdesk Specialist

Lifeskills • Bowling Green, KY

239d • $19

About The Position

LifeSkills is a nonprofit corporation dedicated to improving the lives of families in crisis since 1966. We are currently seeking an IT Helpdesk Specialist to join our team at the LifeSkills Corporate Office in Warren County. This full-time position offers a starting pay of $19.23 per hour. The IT Helpdesk Specialist will support employees in all facets of technology and serve as the first point of contact for resolving employee issues related to email, security, hardware, software, phones, and more.

Requirements

• Efficient response to tickets, email, and phone requests
• Experience with user account support in various software systems, primarily Active Directory
• Ability to evaluate reported issues and escalate the issue if necessary
• Willingness to travel to alternate LifeSkills locations across both regions
• Effective communication
• Attention to detail
• Desire to deliver strong and reliable customer support
• Understanding that our business and client information is highly confidential and a willingness to protect our client and employee data

Responsibilities

• Overseeing ticketing system, timely response to end user requests, and escalating issues to other members of the IT team when necessary
• Helpdesk tasks including changing passwords, installation of printers, implementing security on file servers, etc.
• New user setup, maintenance of user accounts, and closing accounts in various systems (Active Directory, Zoom, etc.)
• End user hardware support
• Handling purchase requests
• Installation and maintenance of multiple software applications
• Microsoft Office support
• Support of Zoom Phones

Benefits

• Holidays (11)
• Personal Day
• Vacation
• Sick Time
• Health, Dental, Vision, and Wellness plans
• Life Insurance
• Disability
• Flexible Spending Account
• Supplemental Products
• Pension Plan - Defined retirement benefit through the Commonwealth of Kentucky, participation is automatic and effective immediately upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services