IT/Helpdesk Specialist

Graham Manufacturing•City of Batavia, NY

About The Position

The Helpdesk Specialist will be the first point of contact for all company IT service desk incidents and requests. Perform routine information technology support activities involving installation, maintenance, and technical support of personal computer systems, network systems, and communications equipment. Works under the direct supervision of IT management or senior IT staff.

Requirements

High school diploma or GED required.
Technical training in computer science
1 to 3 years of experience in helpdesk/desktop support preferred
Proficient in Microsoft Office software products
Ability to work efficiently with many different types of people, skill levels, and personalities
High attention to detail
Demonstrate behavior consistent with company values.
Maintain strict confidentiality regarding company matters.
Ability to work independently, with minimal direction as a highly motivated self-starter and within a team-oriented culture
Must be a U.S citizen.
Must be able to obtain a secret security clearance if needed.

Nice To Haves

Experience working directly with business end-users a plus.
Experience with Lotus Notes
A + Certification

Responsibilities

Diagnoses and resolves end-user network or local printer problems, PC desktop and laptop hardware/software problems, e-mail, Internet and local-area network access problems
Installs and configures computers, printers and other peripherals
Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to IT Management as appropriate
Ability to communicate –oral or written - technical information to all levels of end-users
Maintains various programs and small projects
Performs other related duties as required and assigned
Follows all Graham Corporation Policies and Procedures as stated in the Employee handbook
Follows all IT Policies and Procedures
Performs other related duties as required and assigned
Maintains a clean and safe work area.
Practices safety at all times while at work.
Follows safety policies and procedures and speaks up when others are non-compliant.
Wears all safety equipment when in the shop area.
Keeps an open mind to others continuous improvement suggestions.
Bring continuous improvement suggestions to the appropriate team member.
Demonstrates initiative, positive attitude, and enthusiasm for the job.
Will follow up with supervisor on professional development goals and opportunities.
Takes an interest and lets it be known that they have a desire to grow with the company.