IT Helpdesk Specialist

Peraton • Linthicum, MD

87d • $104,000 - $166,000

About The Position

Peraton is hiring an IT Specialist to support one of our government customers. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. You will be responsible for supporting and troubleshooting a variety of technologies (network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones) adhering to contracted service level agreements.

Requirements

• Associate's degree and 10+ years of experience; OR Bachelor’s degree and 8+ years of experience; OR Master’s Degree and 6+ years of experience; OR 3 years with PhD.
• A degree in one of the following fields from an ABET or NCAE accredited institution is highly desired - Information Technology, Software Engineering, Information Systems, Computer Science, Cybersecurity, or Data Science.
• Active TS clearance, SCI eligible.
• Active IAT Level II (CompTIA Security+) certification required.

Nice To Haves

• Preferred Certifications: SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP.
• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
• Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity.
• Knowledge of cybersecurity principles.
• Knowledge of cyber threats and vulnerabilities.
• Knowledge of specific operational impacts of cybersecurity lapses.
• Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
• Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments.

Responsibilities

• Troubleshoot system hardware and software.
• Diagnose and resolve customer reported system incidents, problems, and events.
• Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.
• Administer accounts, network rights, and access to systems and equipment.
• Monitor and report client-level computer system performance.
• Configure and optimize network hubs, routers, and switches (e.g., higher-level protocols, tunneling).
• Develop and implement network backup and recovery procedures.
• Diagnose network connectivity problem.
• Install and maintain network infrastructure device operating system software (e.g., IOS, firmware).
• Install or replace network hubs, routers, and switches.
• Monitor network capacity and performance.
• Patch network vulnerabilities to ensure information is safeguarded against outside parties.
• Test and maintain network infrastructure including software and hardware devices.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees