IT Helpdesk Manager

AdvisorEngine•Raleigh, NC

13h•Onsite

About The Position

About AdvisorEngine Who Is AdvisorEngine: We believe that the future of financial advice is personal, scientific and beautiful – these three ideals drive everything that we do. AdvisorEngine is a leading wealth management fintech platform that creates a unified experience across financial advisors, investors, and business management personnel. Our wealth management platform enables financial advisors to deliver an engaging, personalized client experience and to operate at scale through smart automation. Our team is made up of designers, enterprise technologists, data scientists, futurists, and business builders. We are based in NYC and Raleigh, NC. If you love data and are driven to create the future of financial advice, we’d love to hear from you. About this position: AdvisorEngine is currently looking for an IT Helpdesk Manager in Raleigh, NC, to support our internal staff while also working with Tech Ops and other staff to build and support our production and non-production environments. We are looking for outstanding candidates to join an agile, highly professional team that collaborates across the entire company to deliver crucial new features for the next generation of Wealth Management software. This in-office position requires hands-on experience, a capability to learn quickly and an ability to improvise and thrive in a fast-paced start-up environment that requires strong multitasking and communication skills. The IT Security Manager will have a broad range of responsibilities from supporting internal devices, managing our security solutions, access control, servers, and software to assisting with the setup and deployment of our hosted environments. The right candidate will have a passion for providing outstanding support to our internal staff. This position has physical requirements to support networking, desk set ups, TVs networking equipment, etc. Ability to lift 50Lbs required.

Requirements

Demonstrated ability to understand and apply the organization’s goals and objectives.
Proven experience in IT infrastructure planning and development.
Strong technical knowledge of network and PC operating systems, including Windows, Apple, and Linux-based physical and VM environments.
Strong technical knowledge of current network hardware, protocols, and standards.``
In-depth knowledge of applicable data privacy practices and laws.
Strong knowledge of Google Workspace
Track record of successful project management.
Proven experience setting up and working with SIEM log centralization and monitoring
Strong experience in managing all aspects of workstation security via 3rd party MDM, DLP, DNS filtering, AV/Malware protection, etc
Exceptional customer service orientation.
Extensive experience working in a team-oriented, collaborative environment.
Strong leadership skills.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to conduct and direct research into IT issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed with strong time-management capabilities.
Keen attention to detail.
Proven analytical, evaluative, and problem-solving abilities.
Ability to effectively time-manage, prioritize and execute tasks in a high-stakes setting
University degree in the field of computer science, IT, computer engineering or equivalent experience
Minimum ten years of progressive and successful experience

Nice To Haves

Certifications – a plus

Responsibilities

Operational Management
Maintain IT “In person” presence in the Raleigh NC corporate office.
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems for voice and data, including PCs, internal corporate server environment, operating systems, hardware, software, and peripherals.
Oversee provision of end-user services, including help desk and technical support services.
Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
Work with stakeholders to define business and systems requirements for new technology implementations.
Direct research on potential technology solutions in support of procurement efforts.
Keep current with the latest technologies.
Approve and oversee projects and project portfolio.
Manage design and implementation of corporate office builds.
Practice asset management for IT hardware, software, and equipment.
Manage IT team responsibilities for 1 other IT Helpdesk staff member
Manage corporate office Physical Access security and monitoring for general and sensitive areas, including on call for physical alarms
Project Management
Ensure all projects are delivered on time within the stipulated scope and budget
Lead the initiation and planning of a project and ensure technical feasibility
Ensure resource availability and allocation
Develop a detailed plan to monitor and track the progress of the project
Coordinate with internal and external parties for the flawless execution of projects
Measure project performance using appropriate project management tools
Perform risk management analysis to reduce project risks
Report and escalate to upper management as and when needed
Create and maintain a comprehensive project documentation
Manage all software licensing and renewals, working to eliminate waste and duplicate spend. Work with vendors to reduce the complexity of our software footprint.
Operational Delivery
As a member of the IT team, maintain a hands-on role in the deployment, monitoring, maintenance, development, upgrade, and support of all IT solutions.
Participate in system monitoring, helpdesk resolution, and on-call availability
Oversee provision of end-user services, including help desk and technical support services.
Work with stakeholders to define business and systems requirements for new technology implementations.
Direct research on potential technology solutions in support of procurement efforts.
Oversee administration and management of workstation security applications (DLP, MDM, DNS, AV, etc)
Oversee management, security, and user entitlements of all SAAS applications
Oversee and manage email security including DLP, DMARC, DKIM, STS, etc
Strategy, Planning and Deployment
Lead IT Department operational and strategic planning, including fostering innovation, and organizing and negotiating the allocation of resources.
Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Develop requests for proposals and work with vendors to coordinate the launching of all new initiatives.
Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.