IT Helpdesk Analyst
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About The Position
Under general supervision, the IT Helpdesk Analyst provides technical support and troubleshooting assistance to end-users experiencing computer, network, and other system issues. This includes resolving hardware, software, and fundamental connectivity problems. The Analyst will align their work with ITIL (Information Technology Infrastructure Library) best practices to ensure efficient and effective service delivery. This position is open until filled. Applications are being reviewed as they are received. The employee will work under the general direction and supervision of the Deputy Director. Further guidance will be provided through personnel policies, systems procedures manuals, department work practices, and the CIO. Work will be reviewed before production through periodic meetings. Performance appraisals and reviews for compliance with policies and procedures will be conducted annually.
