IT Helpdesk Analyst (Mid)

Vt Group

271d • $80,000 - $105,000

About The Position

VTG is seeking an IT Helpdesk Analyst (Mid) to provide on-site IT support to the Navy's Activity Chief Information Officer (ACIO) office at the Washington Navy Yard. This is an onsite role. The IT Helpdesk Analyst will have a strong understanding of IT helpdesk operations, including troubleshooting Navy Marine Corps Intranet (NMCI)-related issues, supporting telecommunications, and maintaining asset inventory. This role requires proactive problem-solving, adherence to established standard operating procedures, and the ability to escalate complex issues effectively.

Requirements

• 5+ years of relevant experience.
• Must have and maintain an active DoD Secret clearance.
• Strong written and verbal communication skills.
• CompTIA Security+ certification.
• Experience supporting NMCI or other DoD IT systems.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to obtain and maintain a DoD Secret Clearance.
• Excellent customer service skills with a proactive approach.
• Strong attention to detail and organizational skills.

Nice To Haves

• Veterans are strongly encouraged to apply.
• Bachelor's in Information Technology, cybersecurity, or similar field.
• Current CompTIA GSEC certification.
• Experience managing IT assets and troubleshooting Navy IT infrastructure.
• Familiarity with ServiceNow or similar IT Service Management (ITSM) platforms.

Responsibilities

• Serve as a primary point of contact for NAVSEA HQ users, providing Tier 1 and Tier 2 IT support.
• Document and troubleshoot NMCI-related computer issues; liaise with NMCI Helpdesk for ticket creation and resolution.
• Provide SIPR tablet / surface pro configuration and telecommunications support to NAVSEA HQ personnel.
• Assist with the setup, installation, and configuration of hardware and peripherals.
• Maintain accurate NMCI asset inventory for NAVSEA HQ, including tracking and reporting.
• Organize and oversee hardware inventory management.
• Support ACIO with data call inputs and compliance reporting.
• Manage user accounts, service requests, and access permissions within Navy IT systems.
• Clearly articulate technical issues and propose effective resolutions.
• Perform additional duties as assigned in support of IT operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support