IT Help Desk

HARRIS FEEDING CO • CA

78d • $22 - $30

About The Position

The IT Specialist’s role is to ensure the stable operation of all in-house Microsoft infrastructures. This includes planning, developing, installing, configuring, maintaining, securing, updating and optimizing all hardware with the Windows O/S’s installed. Responsible for escalated end user hardware and software support issues, and support staff training where required.

Requirements

• Associates Degree or equivalent combination of education and experience.
• A+ certification is desirable.
• Ability to travel between locations.
• Operate with a customer service approach.
• Demonstrate sound troubleshooting methodology and problem solving.
• Demonstrate quality management in the performance of duties.
• Demonstrate the ability to handle multiple tasks simultaneously.
• Effective oral and written communication skills.
• Ability to work as a team mentor as well as independently.
• Demonstrate appropriate time management and project planning skills.
• Seek self-development and learning opportunities.
• Strong knowledge of commonly used concepts, practices, and procedures within the field.
• Knowledge of Microsoft Windows Server 2008 R2/2012 R2 operating systems and understanding the fundamentals of the first 3 layers of OSI.

Nice To Haves

• Experience and understanding of Microsoft SQL, Exchange, IIS, Shoretel, and Sonicwall technologies is desirable.
• Understanding of backup technologies, virtualization technologies, and Microsoft Active Directory is desirable.

Responsibilities

• Manage servers, including, but not limited to, e-mail, print, database, RDS, IIS, and backup servers and their associated operating systems and software.
• Aid in the installation, configuration, maintenance, and troubleshooting of server hardware and software.
• Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.
• Provide escalated end user support for all phones, conferencing, and related hardware.
• Document job functions and procedures as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees