IT Help Desk

Soaring Bird Solutions LLC•Fredonia, AZ

1d•$24

About The Position

The primary role of this position is to provide technical support to government staff of the Kaibab Paiute Band of Indians. You will serve as the first point of contact for hardware, software, and basic network issues. As an Individual Contributor, you are responsible for managing assigned tasks and documenting progress. You will be empowered to independently address and resolve end-user technical issues within established change control and policy guardrails You must be self-sufficient, driven and able to learn quickly to succeed in this position Operational Standards Core Hours: While start and end times may be flexible, you must be available and working during Core Hours (10:00 AM – 2:00 PM, Mon–Fri). Except when other arrangements have been made Support & Priority: Technical assistance must be provided in a consistent and equitable manner to all staff members. The technician is expected to use professional discretion to prioritize help requests based on impact to operations. The Run Board: Under supervision and with the assistance of the IT Director you are expected to take on projects listed on the board in the IT office Daily Responsibilities & Accountability Ticketing: All actions must be logged in the ticket notes. This ensures a clear record of work and contributes to the departmental knowledge base. System Health: Routine monthly checks on equipment functionality (example: printers and backups) and proactively resolves or escalates the same. Project Updates: For any active projects, a brief 2–3 sentence weekly written update on progress is required. Team Communication: You will participate in 5–10 minute standups on Monday mornings and Friday afternoons. Formal check-ins will occur every two weeks to review training progress and workload. Professional Boundaries & Growth Change Control: To maintain system stability latitude does not extend to major configuration changes, which require prior approval from the IT Director. Proactive Escalation: If a task is too complex or falls outside normal duties you are expected to escalate the issue in a timely manner Development Plan (IDP): You will participate in a training plan designed to increase technical value to the Tribe. Progress will be formally reviewed at 30, 60, 90, and 180 days. Security: All security protocols and regulations must be followed without exception. All system actions are auditable to ensure the safety of Tribal data. Foundational Knowledge requirements Basic familiarity with how computer systems work at the enterprise level Basic familiarity with network protocols and management at the enterprise level Basic familiarity with security principles and concepts at the enterprise level Ability to communicate technical information and ideas to non-technical audiences Ability and willingness to learn and implement new technologies on an ongoing basis

Requirements

High School Diploma/GED
Ability to work well with end users/internal customers and vendors
Must have a valid driver’s license with a good driving record and be insurable
Must pass a fingerprint and criminal background check
Ability to use computers and peripherals, lifting and carrying computer equipment weighing up to 50 lbs
Basic familiarity with how computer systems work at the enterprise level
Basic familiarity with network protocols and management at the enterprise level
Basic familiarity with security principles and concepts at the enterprise level
Ability to communicate technical information and ideas to non-technical audiences
Ability and willingness to learn and implement new technologies on an ongoing basis

Responsibilities

Provide technical support to government staff
Serve as the first point of contact for hardware, software, and basic network issues
Managing assigned tasks and documenting progress
Independently address and resolve end-user technical issues within established change control and policy guardrails
Prioritize help requests based on impact to operations
Take on projects listed on the board in the IT office
Log all actions in the ticket notes
Routine monthly checks on equipment functionality (example: printers and backups) and proactively resolves or escalates the same
Provide a brief 2–3 sentence weekly written update on progress for any active projects
Participate in 5–10 minute standups on Monday mornings and Friday afternoons
Participate in a training plan designed to increase technical value to the Tribe
Follow all security protocols and regulations without exception