IT Help Desk

monday.com•New York, NY

5h•$65,000 - $85,000•Hybrid

About The Position

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. We are looking for an IT Help Desk who'll be helping our employees with their technology needs throughout their time at monday.com. This person will be a part of the global IT team, supporting 1,600+ internal users and responding to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT related tasks. Please note this is a hybrid role based out of our NYC office and requires 4 days in office.

Requirements

2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian or similar, hardware experience)
Excellent ability to install, administer and troubleshoot computer hardware, software
Solid understanding of G-suite/Microsoft Office 365
Experience with Okta
Working knowledge of A/V conferencing systems (Zoom, Crestron)
Customer service oriented, strong communication skills and ability to work in fact paced environment
Excellent analytical and problem solving skills with attention to details
Advanced troubleshooting and multi-tasking skills
Exceptional organizational and time management skills

Nice To Haves

Knowledge in JAMF - advantage

Responsibilities

Provide 1st level support to all monday.com employees around the world.
Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote within SLAs.
Resolving emergency or unplanned support activities (fixing meeting room hardware, helping users with urgent laptop issues, etc.)
Support internal users in order to solve problems related to their workstations.
Provide basic network assistance LAN, Wireless, VPN.
Configure, install and maintain all office technical equipment, including laptops, printers, monitors and other IT peripherals.
Work with A/V conferencing systems to support internal/external meetings or company events as needed.

Benefits

Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified
We foster inclusion and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
A global work environment with offices in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more

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