IT Help Desk Technician

Vyve Broadband • Sandpoint, ID

110d

About The Position

Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

Requirements

• Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients.
• Good Language and Communications Skills.
• Problem-Solving.
• Relevant Certifications such as CompTia A+, CCENT, MS-102, MS 365 Certified Fundamentals.
• Good Understanding of Computer Support and Troubleshooting.
• Knowledge of Windows 10 and Windows 11, Windows Server products and/or Apple Operating Systems.
• Ability to Work in a Team.
• Ability to Prioritize Projects, familiarity with the Troubleshooting Methodology.
• Ability to Maintain and/or update Asset management tools and processes.
• Familiarity with Remote Management and Mobile Device Management Systems (MDM).

Nice To Haves

• Enterprise IT experience.
• Call center IT experience.
• ITIL Training / certification.
• Computer repair and networking classes.
• Ability to self-manage.

Responsibilities

• Build and install PCs, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
• Provide advice and guidance to colleagues regarding incidents.
• Maintain installed PCs, networks, and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Create, maintain, and distribute reports of progress to senior leadership.
• Migrate workstations from Windows 10 to Windows 11 or higher platform.
• Maintain client databases with up-to-date solutions and clear record of activities.
• Explain and document technical issues in a clear way to clients.
• Use call and ticket logging system to accurately record requests.

Benefits

• A friendly and fun work environment.
• Communication and training.
• Great benefits package.
• A culture that encourages growth.

What This Job Offers

• Industry: Telecommunications