IT Help Desk Technician
Lucky Eagle Casino & Hotel•Rochester, WA
435d
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About The Position
The IT Help Desk Technician plays a crucial role in assisting internal users with hardware and software issues related to various casino systems, including desktops, laptops, and printers. This position emphasizes customer service, ensuring timely and professional responses to IT support requests while maintaining confidentiality and security of guest records. The technician is responsible for documenting the troubleshooting process and adhering to the casino's policies and procedures, contributing to a positive environment for both guests and team members.
