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The IT Help Desk Technician is a member of the Firm's IT Help Desk, a team of professionals who provide a gold-standard technology experience for our lawyers, staff, practice groups, and clients. This role is responsible for providing end user technical assistance and support related to Firm computer systems, hardware, software, and remote access, leading the responsive handling and triage of issues in coordination with cross-functional IT support staff as required. The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent/resolve issues enables the IT Help Desk Technician to promote a reliable and effective technology experience.
