IT Help Desk Technician

Island Finance LLC-posted 3 months ago
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Responsible for providing technical assistance and support to Island Finance users related to computer systems, hardware, or software, phone systems and A/V equipment. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

  • Perform a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and network performance meet company and employee requirements.
  • Open, monitor and update service tickets.
  • Perform limited administration security tasks.
  • Provide technical support IF headquarters and branches.
  • Manage patches and security policies (Following IF policies).
  • Manage software updates.
  • Clean up computers.
  • Provide support to PBX systems, including configuring and transferring extensions, configuring access codes, version updates and patch management, and system backups.
  • Maintain inventory of all equipment, software and software licenses.
  • Respond to email messages for customers seeking help.
  • Guide the customer through the problem resolution process.
  • Run diagnostic programs to resolve problems.
  • Travel to IF branches to work on IT related issues.
  • Administer the Active Directory network, including creating and modifying accounts and groups, modifying group memberships, setting permissions, resetting passwords, and ensuring proper access to network resources such as mailboxes, file shares, and printers.
  • Troubleshoot and resolve VPN/SSL, RDP connectivity issues for remote users.
  • Bachelor's degree or equivalent experience in information technology.
  • Two years (2) or more of experience in related field.
  • Experience in the financial services industry, banking or heavily regulated business.
  • Excellent customer service skills.
  • Thorough knowledge of Microsoft products is required.
  • Experience with Microsoft Office365, email server administration, Windows 10 and Active Directory is required.
  • Analytical and problem-solving skills, with great attention to detail.
  • Self-motivated and driven, with the ability to prioritize and execute tasks effectively in a high-pressure environment.
  • Experience working in a collaborative and team-oriented environment.
  • Driver's license.
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