IT Help Desk Technician

Archdiocese Of St. Louis • Saint Louis, MO

400d • $37,440 - $41,600

About The Position

The IT Help Desk Technician at Cardinal Ritter Senior Services plays a crucial role in ensuring the smooth operation of IT systems and providing exceptional customer service. This position involves assisting with various technical issues related to hardware, software, networking, and communication devices, while also fostering a supportive environment for senior customers.

Requirements

• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• Familiarity with Microsoft products (Teams, Defender, Purview, O365, SharePoint, Entra ID).
• 2 years' experience in Active Directory or an Associate Degree in IT or related field, or relevant Microsoft Certifications.
• Strong verbal and written communication skills.
• Commitment to exceptional customer service.

Nice To Haves

• Microsoft certifications are a plus, especially with upcoming Azure Cloud integration.
• Team-oriented mindset with openness to constructive feedback.
• Eagerness to learn new technologies and systems.
• Desire for career growth with potential for advancement.

Responsibilities

• Respond to tech inquiries via ticket system, email, chats, phone, or in person.
• Understand and communicate effectively with senior customers.
• Troubleshoot hardware and software issues, providing clear, step-by-step instructions.
• Create 'How To' guides and consider process automation.
• Research issues and solutions as needed.

Benefits

• Support for obtaining Microsoft Certification with on-the-job study time.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree