IT Help Desk Technician

Murgado Automotive Group • Richmond, VA

105d • $24 - $28

About The Position

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia – Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.

Requirements

• 1–4 years of experience in a help desk or IT support role
• Strong troubleshooting and analytical skills
• Detail-oriented with excellent organizational skills
• Valid driver's license and reliable transportation

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
• Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus

Responsibilities

• Serve as the initial point of contact for technical support via phone, email, and ticketing system
• Provide remote support using RMM tools (e.g., ConnectWise Automate)
• Install, configure, and maintain desktop hardware, software, and peripherals
• Manage user accounts, permissions, and access controls
• Troubleshoot and support desktop, laptop, and printer issues
• Escalate unresolved issues to senior IT staff as appropriate
• Provide accurate information about company IT services and products
• Suggest improvements to IT procedures and user experience
• Document support issues, resolutions, and feedback in a clear and concise manner
• Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)
• Communicate clearly in English (additional languages a plus)

Benefits

• Competitive compensation based on experience and performance
• Comprehensive benefits package (medical, dental, vision, and retirement)
• 401(k) with company match
• A collaborative and supportive team culture
• Opportunities for professional growth and career advancement
• Employee discounts on company products

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 501-1,000 employees