IT Help Desk Technician

Howard Technology Solutions • Ellisville, MS

312d

About The Position

The IT Help Desk Technician is responsible for providing internal support to PC network users on multiple platforms and operating systems. This position will also provide assistance and training to PC users on the various aspects of using available software/hardware, as well as working closely with the network and development staff to resolve customer issues and maintain software and hardware inventory.

Requirements

• Associates degree in Communications, Networking, Computer Science, or related fields preferred.
• A+ and/or Network+ Certifications a plus.
• Working knowledge of help desk software, databases, office products and remote control.
• Strong communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.

Responsibilities

• Answers and tracks incoming calls and e-mail requests for technology assistance, including assistance for PC hardware and peripherals, new equipment/software installations or upgrades, videoconferencing equipment, and telephone and network connectivity.
• Troubleshoots calls to support the efficiency of Computer/Network Support and Telecommunications Specialists.
• Generates help desk tickets and forwards service requests to the appropriate technician; monitors open tickets, provides update status to users, and generates data collection for performance monitoring.
• Creates/maintains computer software inventory and assists with the database for the computer refresh schedule.
• Troubleshoots and installs computer hardware and software programs.
• Performs other duties as assigned.

Benefits

• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• 401K Retirement
• Education Reimbursement
• Paid Holidays
• Paid Vacations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree