IT Help Desk Technician III

Cleveland Wheel and Brake Systems • Avon, OH

17h

About The Position

The IT Help Desk Technician III provides advanced first-level troubleshooting and technical support services to end-users. This role resolves complex software, hardware, and networking issues while serving as a senior technical resource on the support team. The technician also plays a key role in training, documentation, and continuous improvement of IT support processes.

Requirements

• Comprehensive knowledge of IT systems, end-user computing environments, and technical support practices.
• Associate’s degree required.
• 4–6 years of progressively responsible experience in IT help desk or technical support roles.
• Ability to perform work under minimal supervision with a high degree of accountability.

Responsibilities

• Resolve complex computer software, hardware, and networking issues escalated from lower-tier support.
• Lead and facilitate training sessions for end-users to improve system adoption and reduce recurring issues.
• Document, track, and analyze recurring technical problems and implement effective solutions.
• Assist with IT system upgrades, deployments, and ongoing maintenance activities.
• Provide guidance, mentoring, and technical support to junior help desk technicians.
• Contribute to troubleshooting leadership and knowledge-sharing efforts across the IT support team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree