IT Help Desk Technician I

Thatcher Company, Inc.•Salt Lake City, UT

2d•Hybrid

About The Position

Make a meaningful difference: At Thatcher Chemical facilities across the nation, our manufacturing teams create the essential chemistries, processes, and solutions that support clean water, safe environments, reliable infrastructure, and critical industries. From production and quality to logistics and distribution, your precision, dedication, and commitment to continuous improvement help transform raw materials and innovative science into real-world solutions. Your purpose-driven work plays a vital role in protecting public health, supporting communities, and shaping a safer, more sustainable future. Job Summary: IT Help Desk Technician I will provide first-level technical support to end users, ensuring timely resolution of basic IT issues.

Requirements

High School diploma or equivalent with 0-2+ years
Basic understanding of Windows OS and Microsoft Office.
Strong communication and customer service skills.
Ability to follow procedures and work independently.

Nice To Haves

Proven experience as a Helpdesk Technician or in a similar technical support role.
Strong knowledge of computer systems, hardware, and software.
Familiarity with network troubleshooting and basic network configurations.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Customer-focused attitude with a commitment to providing high-quality support.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Responsibilities

Respond to help desk tickets and phone inquiries.
Troubleshoot hardware and software issues.
Escalate complex problems to senior technicians.
Document solutions and update knowledge base.
Provide first-level technical support to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain computer systems and applications.
Document and track all support requests and resolutions in the helpdesk ticketing system.
Assist in the setup and deployment of new hardware and software.
Conduct regular system maintenance and updates.
Collaborate with other IT team members to resolve complex technical issues.
Provide training and guidance to end-users on IT-related topics.