IT Help Desk Technician - First Shift

Millennium Space Systems • El Segundo, CA

88d • $29 - $43

About The Position

The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This role’s primary goal is to ensure a client's satisfaction and ability to properly operate any PC or technology they may be having trouble using. This role requires the ability to work first shift. This position's internal job code is Technical Support - Help Desk. Our team is currently hiring for level 2.

Requirements

• Technical degree or 2+ years of experience working in a help desk role
• Proficiency with Dell Computers utilizing Windows 10/11
• Excellent oral communication skills
• Detail oriented
• Highly organized with strong ability to keep Help Desk tickets in order
• Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues
• This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Security Clearance Post-Start is required.

Nice To Haves

• Experience with Active Directory
• Experience with Office365 enterprise
• Experience with IP Phones
• Experience with Windows 10/11
• Experience supporting new employee Onboarding
• Microsoft Certified Systems Associate
• CompTIA A+ certification
• CompTIA Security+ certification

Responsibilities

• Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
• Responds to customer issues via phone, email, and computer chat to provide customer assistance
• Documenting customer interactions
• Run diagnostics to resolve customer reported issues
• Experience supporting new employee (Onboarding)
• Escalate issues as needed to the next Tier of IT support
• Install, make changes, and repair computer hardware and software
• Follow up with customers to ensure issues are resolved

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees