IT Help Desk Tech POSITION SUMMARY Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. ESSENTIAL DUTIES & RESPONSIBILITIES Serve as the first point of contact for customers seeking technical assistance over the phone, by email, or in person. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Help troubleshoot network equipment. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Must be a member of Trinity Church.