IT Help Desk Support

About the position

The IT Helpdesk Specialist position at Gabe's involves providing technical support and assistance to employees, ensuring that all IT-related issues are resolved efficiently. The role requires a strong understanding of computer systems, networks, and software applications to effectively troubleshoot and support users.

Responsibilities

• Provide technical support to employees via phone, email, and in-person.
• Troubleshoot hardware and software issues.
• Assist with the setup and configuration of new equipment.
• Maintain and update IT documentation and inventory.
• Collaborate with other IT team members to improve support processes.

Requirements

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and attention to detail.

Nice-to-haves

• Experience with ticketing systems.
• Certifications such as CompTIA A+ or Microsoft Certified Professional.
• Familiarity with remote support tools.

Benefits

• Flexible Schedules
• Employee Discount and Assistance Program
• Wide Range of Employee Benefit Programs
• Fun, Casual Work Environment