IT Help Desk Support - Tier 1
About The Position
Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team! Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security.
Requirements
- Bachelor's degree in Computer Science, Information Technology or related field (preferred)
- Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification
- Prior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities.
- Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologies
- Exceptional troubleshooting, problem solving, communication and customer service skills
- Must be available to participate in an on-call rotation for after hours (night and weekend) client support
- Must have reliable transportation and insurable driving record
Responsibilities
- Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration.
- Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions.
- Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress.
- Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting.
- System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems.
- Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment.
- Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients.
- Provide onsite local client support as needed
- Other related duties as assigned
Benefits
- We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401 (k).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Nursing and Residential Care Facilities
Number of Employees
501-1,000 employees
