IT Help Desk Support Technician

Wilen Group Coldwell Banker Burnet • Melville, NY

383d • $43,680 - $49,920

About The Position

The IT Help Desk Support Technician at Wilen Group is responsible for providing daily technical support within the Information Technology Department. This role involves assisting users with computer systems, networks, and software, ensuring optimal performance and resolving technical issues efficiently.

Requirements

• BS/BA Degree OR Minimum Associates Degree and related certification or work experience
• 2-3 years' experience supporting Windows and Mac desktops, laptops, and mobile devices
• Proficient in basic system administration tools and concepts
• Knowledge of mainstream Microsoft desktop applications on PC and MAC platforms
• A+ and Microsoft Certifications, a plus
• Excellent oral and written communication skills

Nice To Haves

• Ability to move and lift common office equipment such as monitors, desktops, and other computer hardware
• Availability to work evenings and weekends as required

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to desktop computer systems, software, and hardware.
• Investigate, prioritize, and timely resolve requests for assistance from all users and maintain log of service calls, client requests, and their dispositions.
• Install, configure, upgrade, and repair PC and MAC workstations, mobile devices, and related equipment.
• Assist with installation and maintenance of network hardware and cabling as required.
• Train computer users and develop training materials.
• Ensure optimal performance of desktop computer systems.
• Work with vendor support and run diagnostic programs as appropriate to resolve technical problems, and coordinate with staff regarding persistent problems.
• Maintain knowledge and expertise by learning new and evolving technologies and achieving appropriate industry and professional certifications.
• Contribute to company vision and direction by helping improve technical practices and choosing key technologies to support the business.

Benefits

• Health insurance coverage (Medical, Dental, Vision)
• Paid holidays
• Paid time off (PTO)
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree