IT Help Desk Support - Part Time (Shift Vary)

Oaklawn • Hot Springs, AR

81d

About The Position

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become an IT Help Desk Support. An individual could be successful if they possess the following.

Requirements

• Must be at least 21 years of age.
• Minimum of 2+ years guest service experience.
• Minimum of 1+ years entry level knowledge of Microsoft Windows workstation & server environment experience.
• Requires the ability to independently perform all of the duties of the position efficiently and effectively.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse internal and external community.
• Strong computer skills with highly accurate data entry.
• Able to maintain the highest level of confidentiality.
• Ability to work as a team.
• Highly organized and detail oriented.
• Able to quickly adapt to changing priorities.
• Excellent communication and problem-solving skills.

Nice To Haves

• Previous casino experience preferred.
• Prefer knowledge of how to assemble and disassemble computer components, including network cabling.
• Prefer ability to install, configure, troubleshoot many of the software applications and peripheral equipment used at the casino.

Responsibilities

• Provide technical software and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Document, track, and monitor all computer system work requests through the use of the ticket tracking software to ensure a timely resolution to end-users.
• Answer and problem-solve help desk tickets by email, phone, or other forms of communication.
• Communicate with technology users and staff to understand, identify, document, and resolve problems; escalating where necessary.
• Use department resources to locate answers for end-users.
• Coordinate timely repair of computer equipment covered by third-party vendor maintenance agreements.
• Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications.
• Investigate appropriate areas of potential problems, investigate error messages, and determine resolution.
• Maintain up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software.
• Perform hardware/software upgrades to computer equipment as needed.
• Respond to user requests for service and determine nature and extent of support needed.
• Set up equipment for team member use, ensuring proper installation of cables and software.
• Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc.
• Tag assets, set up, and assist in the configuration of new and used end-user computers hardware/software including peripherals.
• Train users in the use of hardware and software.
• Transport, adjust, clean, and install/configure computing and related equipment.
• Maintain inventory of all equipment.
• Provide computer troubleshooting and maintenance.
• Calmly, tactfully, and professionally handle complaints and concerns, assisting resolution whenever possible, directing to supervisor when not able to assist.
• Maintain strict confidentiality.
• Ensure cleanliness of assigned area, reporting issues to supervisor.
• Maintain an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.
• Regular punctual attendance.
• Ability to work required overtime.
• Perform other duties as assigned.

Benefits

• Drug-free, healthy, safe and secure environment for Team Members.
• Pre-employment drug screen and background check.

What This Job Offers