IT Help Desk Specialist
Phillips Edison & Company•Cincinnati, OH
371d
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About The Position
The IT Help Desk Specialist serves as the first point of contact for all technical incidents and requests, ensuring a positive customer experience while supporting end-users. This role involves troubleshooting hardware and software issues, providing deskside and remote support, and maintaining accurate inventory of IT assets. The specialist also collaborates with third-party vendors and contributes to knowledgebase documentation, enhancing the overall efficiency of the IT support team.
