IT Help Desk Specialist
About The Position
Play a key role in IT support operations, assisting with new employees onboarding by setting up laptops and providing necessary access and peripherals such as docking stations, printers, keyboards, and monitors. Install, configure, and maintain software for end-users, including identity and access management systems. Serve as the first point of contact for IT support, addressing user inquiries related to hardware and software issues via email, remote sessions, and phone. Install and configure new hardware and software, troubleshooting and resolving technical issues related to desktops, laptops, mobile devices, and printers. Provide best practice guidance to end-users to ensure compliance with corporate IT policies and security protocols. Support enterprise communication and collaboration tools while managing multi-factor authentication and remote access solutions. Deliver technical support for ERP systems and related applications to maintain business continuity. Ensure proper scoping and standardization of IT equipment purchases to meet company standards and budget constraints. Apply necessary updates including BIOS, firmware, service updates, and security patches to maintain optimal system performance and security. Manage software licensing to ensure compliance with vendor agreements and internal audit requirements.
Requirements
- Requires a Bachelor’s degree (or foreign equivalent) in Information Technology, Computer Science, or a directly related field plus two (2) years of IT support or a similar role.
- Two (2) years of experience in the following (experience may be gained concurrently):
- Experience with help desk software such as Active Directory or ServiceNow.
- Experience implementing cyber defense protocols within an organization.
- Experience in Windows operating systems, enterprise software solutions, and network technologies.
- Experience with virtual server/desktop environments and security best practices.
- Experience with building and maintaining vSphere virtual machines, backups, monitoring, performance and security policies.
- Experience with PowerShell scripts to automate administrative tasks, user provisioning, reporting, bulk changes.
Responsibilities
- Assist with new employees onboarding by setting up laptops and providing necessary access and peripherals
- Install, configure, and maintain software for end-users, including identity and access management systems
- Serve as the first point of contact for IT support, addressing user inquiries related to hardware and software issues via email, remote sessions, and phone
- Install and configure new hardware and software, troubleshooting and resolving technical issues related to desktops, laptops, mobile devices, and printers
- Provide best practice guidance to end-users to ensure compliance with corporate IT policies and security protocols
- Support enterprise communication and collaboration tools while managing multi-factor authentication and remote access solutions
- Deliver technical support for ERP systems and related applications to maintain business continuity
- Ensure proper scoping and standardization of IT equipment purchases to meet company standards and budget constraints
- Apply necessary updates including BIOS, firmware, service updates, and security patches to maintain optimal system performance and security
- Manage software licensing to ensure compliance with vendor agreements and internal audit requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
