IT Help Desk Specialist

Mitchell Companies•Ladson, SC

7h•Onsite

About The Position

Are you a tech-savvy professional who enjoys solving problems and helping others stay productive? As an IT Help Desk Specialist, you’ll serve as the first point of contact for technical support across the organization, ensuring employees have the tools and systems they need to succeed. This role offers the opportunity to build your IT expertise, support day-to-day operations, and contribute to a responsive, service-focused technology environment. You will be the go-to resource for employees, resolving technical issues and keeping daily operations running smoothly, working across a variety of systems, devices, and applications while building your technical skillset, and partnering with internal teams and leadership while gaining exposure to broader IT functions and projects.

Requirements

Associate’s degree with a technical focus
1–3 years of experience in an IT support or help desk role
Basic knowledge of: Windows operating systems
Basic knowledge of: Microsoft 365 / Office applications
Basic knowledge of: Active Directory (user account management, password resets)
Strong troubleshooting and problem-solving skills
Ability to communicate technical information in clear, simple terms
Strong organizational skills with the ability to manage multiple requests
Customer-service mindset and ability to work with employees at all levels

Nice To Haves

Experience with ticketing systems (e.g., Spiceworks)
Familiarity with basic networking concepts (Wi-Fi, VPN, connectivity issues)
Experience supporting hourly or field-based workforces

Responsibilities

Serve as the primary point of contact for Tier 1 IT support requests (in-person, phone, and ticketing system)
Troubleshoot and resolve common issues related to: Workstations, laptops, and mobile devices
Troubleshoot and resolve common issues related to: Password resets and account access
Troubleshoot and resolve common issues related to: Email, printers, and basic network connectivity
Troubleshoot and resolve common issues related to: Standard business applications (e.g., Microsoft Office, ADP access)
Log, track, and update all support requests in the ticketing system
Ensure timely response and resolution in line with service expectations
Escalate unresolved or complex issues to the IT Manager or appropriate vendor
Set up and configure new hire equipment, including computers and system access
Support onboarding and offboarding processes (account setup, access removal, equipment handling)
Maintain and organize IT equipment inventory
Assist with system updates, patches, and routine maintenance tasks
Provide clear, user-friendly guidance to employees with varying levels of technical experience
Follow established IT policies, security protocols, and documentation standards
Perform other duties as assigned