IT Help Desk Specialist
GeoVista Federal Credit Union•Hinesville, GA
2d•$18 - $25
About The Position
Come Join Our Team! We are growing and looking for talented individuals to join the GeoVista Credit Union Team. If you are passionate about serving your community, helping members achieve their financial goals, and working in a supportive team environment, we want to hear from you! Why work for us? Competitive pay and benefits Opportunities for growth and development IT Help Desk Specialist Serve as the point of contact for our users needing technical assistance.
Responsibilities
- Work tickets, emails, instant messages, and phone calls/texts
- Provide Tier 1 technical support for all users.
- Escalate unresolved issues to the next level of IT support.
- Maintain users in our various software applications. ShareTec, DDS, Virtual Branch, KnowBe4, Mitel, etc.
- Manage IT and Telecom inventory for Admin and Branches
- Utilize Excel spreadsheets, websites, and applications
- Perform other IT/IS duties as assigned by management
- More responsibilities may be added as proficiency increases
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
