IT Help Desk Specialist

Canopy A&D•Riverside, CA

23h•$36 - $40•Onsite

About The Position

MSM Industries, LLC has been a trusted partner to the U.S. Navy and its prime contractors for over 20 years. As an ISO 9001:2015 certified manufacturing business, we specialize in advanced material solutions for signature reduction, vibration and acoustic management, and environmental control. MSM also serves as a high-performance system integration and assembly provider for key customers. With in-house manufacturing and a track record for on-time, high-quality deliveries, MSM is known for innovation, reliability, and rapid response to complex program needs. MSM is part of Canopy Aerospace & Defense, a platform built to accelerate the future of advanced materials for space, defense, and maritime systems. Canopy A&D delivers specialized materials and components that carry customers from concept through sustainment. Canopy A&Dâs advanced signal attenuation technologies and production-scale manufacturing accelerate the fielding of platforms that are faster, cooler, and quieter. Our adaptive approach ensures solutions evolve at the pace of shifting challenges, keeping our customers ahead of the curve. We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model Certification) and NIST (National Institute of Standards and Technology) frameworks. The ideal candidate will have at least 5 years of professional experience providing technical support, ensuring compliance with cybersecurity standards, and supporting mission-critical systems in a regulated industry.

Requirements

Minimum 5 years of IT help desk or technical support experience in a regulated industry (aerospace preferred).
Strong knowledge of CMMC compliance levels and NIST cybersecurity standards.
Experience supporting IT systems in manufacturing environments.
Proficiency with Windows, Linux, and network troubleshooting.
Familiarity with Active Directory, Office 365, Cloud-based, and endpoint security tools.
Excellent communication skills and ability to work with cross-functional teams.
Strong documentation and organizational skills.

Nice To Haves

Prior experience in aerospace or defense manufacturing IT support.
Certifications such as CompTIA Security+, Network+, CISSP, or CMMC Assessor.
Experience with ERP/MES systems and CAD/CAM software support.
Knowledge of ITIL practices and help desk ticketing systems.

Responsibilities

Provide first- and second-level technical support for hardware, software, and network issues across the organization.
Troubleshoot and resolve IT incidents in a timely manner, escalating complex issues when necessary.
Maintain compliance with CMMC and NIST 800-171 requirements in daily IT operations.
Support systems used in aerospace manufacturing, including ERP, MES, and CAD/CAM applications.
Assist with audits, documentation, and reporting related to cybersecurity and regulatory compliance.
Collaborate with IT security teams to enforce security policies and procedures.
Train and support end-users on secure IT practices and compliance requirements.
Maintain accurate records of IT assets, tickets, and resolutions in help desk systems.
Able to support on-site full-time in Ontario, CA.
Occasional travel to alternate site in Riverside, CA.