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The IT Helpdesk Specialist at Bloom Healthcare is responsible for providing essential first-line support for electronic health record (EHR) systems and other IT-related services. This role involves diagnosing and resolving EHR and telephony issues, managing support tickets, and collaborating with internal teams and external vendors to ensure timely resolutions. The specialist will also play a key role in employee onboarding by training new hires on technology tools necessary for their roles.