IT Help Desk Specialist
N.C Department Of Transportation
433d•$53,465 - $83,778•Remote
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About The Position
The IT Help Desk Specialist at the North Carolina Administrative Office of the Courts (NCAOC) is responsible for providing first-level hardware and software support to end users. This role is essential for maintaining positive customer relationships and requires strong interpersonal skills to assist a diverse population effectively. The position involves responding to inquiries, troubleshooting issues, and providing training on NCAOC applications, all while adhering to Service Level Agreement (SLA) guidelines.
