IT Help Desk Specialist (Bilingual English/Spanish)

Regis HR Group • Kendall, FL

1d

About The Position

We are seeking a dynamic and bilingual IT Help Desk Specialist (English/Spanish) to join our technology support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing exceptional customer service while resolving a wide range of IT issues.
This is an entry-level, hands-on position (not just desk support), ideal for someone looking to grow, learn, and gain real-world IT experience.

Requirements

• Bilingual: English & Spanish (required)
• Strong problem-solving and troubleshooting skills
• Ability to work independently and take initiative
• Good communication and organizational skills
• Basic knowledge of IT systems, networks, and Microsoft environments
• Comfortable handling and lifting IT equipment (up to 50 lbs) as needed

Nice To Haves

• A dependable, resourceful individual who can “figure things out,” take ownership of tasks, and help keep our operations running smoothly. This role is a great opportunity for someone eager to build their IT career in a hands-on environment.

Responsibilities

• Provide prompt and professional technical support to end-users via phone, email, or chat in both English and Spanish
• Provide help desk support for staff (hardware, software, and systems)
• Troubleshoot and resolve technical issues in a timely manner
• Research and implement solutions for recurring problems
• Assist with system setup, user accounts, and access management
• Support day-to-day IT operations and internal systems
• Set up, install, and move equipment (computers, monitors, etc.) as part of daily IT support
• Document incidents, resolutions, and service requests accurately in help desk ticketing systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed