The primary responsibilities include support of all of our client's software/hardware and connectivity issues for the US Region. The support technician must be able to communicate effectively with our clients to gather detailed information about their issues and resolve them in an orderly fashion. In addition, work closely with team members for special projects and resolve complex issues. Help desk technicians are responsible for monitoring all tickets in our ticketing system and ensuring timely resolution and closure. Additional support responsibilities to include maintaining backups, and onsite visits to clients for maintenance. This position will be reporting to the US Helpdesk Manager. This position is not a remote position and requires to be onsite at our HQ office.